Refunds & Returns
A firm booking will be made on receipt of a completed booking form and deposit to the value of 25% of the total rental due. In all cases a minimum of £250 booking deposit is payable.
A booking is only deemed to have been contracted when the owner has banked the deposit and sent a receipt confirming the booking for the correct dates. Any previous action is merely a tentative booking and not binding on either party.
The balance of the holiday rental is payable 8 weeks before the start of the holiday period booked. If the balance is not received at this time, the booking will be deemed cancelled and no refund will be given.
Cancellation Policy: The lead name on the booking must give written notice to cancel – this can include an email – and the charges shown below apply from the date that we receive the notice at our offices, or the travel agent activates the cancellation. In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone travelling with you cancels. Also note the ‘Exception’ described below which may apply in addition to the scale of charges. The Agent or Owner must be notified in writing immediately of any cancellation.
Cancellation: (Excludes Late Bookings)
If we receive notice of your cancellation more than 56 days before departure you will lose your deposit. If we receive notice of your cancellation between 29 and 55 days before departure you will lose 70% of the cost of your holiday. If we receive notice of your cancellation 28 days or less before departure you will lose 100% of the cost of your holiday.
Cancellation (Late Bookings)
If we receive notice of your cancellation more than 56 days before departure you will lose your deposit.
If we receive notice of your cancellation between 0 and 55 days before departure you will lose 100% of the cost of your holiday.
Exception – Cancellation of certain transport arrangements, typically ferry operators and other transport suppliers can result in up to 100% cancellation charges regardless of the notice period given to us. We reserve the right to pass on these charges which will apply to the transport element of your holiday and the cancellation charges in the scale above will apply to the other elements of your holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and rebooking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and rebooking, we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your holiday.
If the property is not available or uninhabitable on the dates booked, due to unforeseen circumstances beyond the owner’s control (flooding, electrical supply failure, lack of water supply, storm damage to property, death, or other acts of god), the owner will have no further liability to the Client or any other party. We would advise that the client has adequate insurance in place before they travel to cover such eventualities.
The Client is responsible for arrangements of appropriate holiday insurance. For the avoidance of any doubt; the owner provides no such insurance as part of this contract.